Delivery, Returns, Cancellations and Refunds

Delivery

Rugby Fireworks is an online retail shop.

“SAME DAY DELIVERY” available Monday to Saturday subject to availability. Sunday delivery may be available around Bonfire night and New Year’s Eve. Select delivery date/day and time slot at checkout.

Delivery is restricted to Rugby town postcodes CV21, CV22 and the surrounding area CV23; plus bordering postcodes in Lutterworth, Gilmorton, Crick, Southam, Binley Woods, Wolvey and other villages in between. A full list of accepted delivery (shipping) postcodes is at the bottom of this page.

Delivery into blocks of flats is not possible.

The number of delivery slots available per day is limited, so if your preferred date is not available please select another date.

We can not deliver to a specified time slot so someone 18 years or over must be available to sign for your order on the Delivery Date you have selected.

Delivery will only be made to the shipping address provided (or billing address by default). Delivery must be signed for and cannot be left at a neighbours or another address.

You must provide a daytime telephone number valid for the Delivery Date you have selected so that delivery driver can make contact if they can’t find your address.

Delivery Must Be Signed For

Under ‘The Fireworks Regulations 2004’;

It is illegal;

  • To sell adult fireworks or sparklers to anyone under 18;
  • For anyone under 18 to possess adult fireworks in a public place

This is why; ALL DELIVERIES MUST BE SIGNED FOR BY A PERSON WHO IS 18 YEARS OF AGE OR OVER.

The person signing for delivery must provide a recognised form of Photo ID if asked to verify their age.

Unable to Deliver Your Order

We reserve the right to cancel your order and issue a refund minus a non-delivery charge of £5 if we are unable to deliver for the following reasons;

  • On arrival at the delivery address given it turns out to be a block of flats
  • A refused delivery – delivery not expected by the person answering the door
  • The person available to sign for the delivery is under 18 years of age or cannot provide a recognised form of Photo ID to verify their age
  • No answer or no person at home to receive an order on your chosen delivery date between 5pm and 9pm Monday to Friday, 9am to 9pm Saturday and Sunday

To Change Your Delivery Date

If you need to re-arrange your delivery date you must contact customer-support@rugby-fireworks.co.uk before midnight on the day before your scheduled delivery date.

Checking Your Order and Substitutions

Orders must be checked within 24 hours of delivery and any issues notified by you to customer-support@rugby-fireworks.co.uk.

We will try and rectify any issues within 7 days of delivery, but this will normally be within 24hrs

From time to time we may have to substitute an item with another item that is similar in duration and style as the item you ordered, but will be of the same value or greater than the original item.

You can reject such substitutions at the time of delivery and we will refund the full amount paid for the original item (Note: Refund will be calculated on an ‘after discounts’ basis if applicable).

Cancellations, Returns and Refunds

Under the Consumer Protection (Distance Selling) Regulations, you have 14 days to cancel an order from the date of delivery.

To cancel an order that has not been delivered contact customer-support@rugby-fireworks.co.uk to receive a full refund

If your order has already been delivered, you have 14 days to cancel an order from the date of delivery.

Your order must be returned to Rugby Fireworks in its original condition (clean, dry and undamaged packaging and labelling) to receive a refund. To cancel an order and arrange collection of the order; contact customer-support@rugby-fireworks.co.uk.

A collection charge of £15 plus the original delivery charge of £5 will be deducted from your total refund.

Collection of your cancelled order by Rugby Fireworks is the only return option available. This is because;

  • Fireworks are classed as dangerous goods and cannot be returned to Rugby Fireworks using standard courier or postal services.
  • Returning fireworks in person to Rugby Fireworks is not possible because the terms of our warehouse lease stipulates no access to the general public.

Rugby Fireworks reserve the right to cancel and refund any order at any time.

Dud Firework Product and Refund

If in the unlikely event a firework fails to go off, or fire completely, we will happily give you a refund for the failed item.

To request a refund please take photos of all sides of the firework including the base and top sides and email them to customer-support@rugby-fireworks.co.uk , and include your name, phone number, order number and the date you tried to set off the firework.

For instructions of how to deal with a dud or failed firework, click on this link How to deal with damaged or dud fireworks and safe disposal.

Please note fireworks that have failed to go off because they have been allowed to get wet or have been damaged through mishandling, will not be eligible for a refund. Please refer to the guidelines on how to store, setup and fire your fireworks correctly.

Accepted Delivery (Shipping) Postcodes

Ansty CV7 9HZ, CV7 9J*
Bascote CV47 2D*, CV47 2GR
Binley Woods CV3 2A*, CV3 2B*, CV3 2D*, CV3 2J*, CV3 2L*, CV3 2N*, CV3 2Q*, CV3 2R*, CV3 2S*, CV3 2T*, CV3 2U*, CV3 2Z*, CV8 3GN, CV8 3GP
Bitteswell LE17 4GL, LE17 4LS, LE17 4R*, LE17 4S*, LE17 4XF, LE17 4YA
Brandon CV8 3FT, CV8 3G*, CV8 3H*, CV8 3J*, CV8 3NZ,
Braunston NN11 7A*, NN11 7H*, NN11 7J*, NN11 7LB
Catthorpe LE17 6D*, LE17 6EH, LE17 6EJ
Claybrook LE17 5A*, LE17 5B*, LE17 5D*, LE17 5F*, LE17 5NS
Cotesbach LE17 4H*
Crick NN6 7G*, NN6 7N*, NN6 7S*, NN6 7T*, NN6 7U*, NN6 7W*, NN6 7X*
Eathorpe CV33 9D*
Gilmorton LE17 5F*, LE17 5N*, LE17 5P*, LE17 5QD, LE17 5S*
Hunningham CV33 9D*, CV33 9E*
Long Itchington CV47 9A*, CV47 9F*, CV47 9GQ, CV47 9N*, CV47 9P*, CV47 9Q*, CV47 9R*, CV47 9S*
Lower Shuckburgh NN11 6D*
Lutterworth LE17 4*
Napton on the Hill CV47 8A*, CV47 8F*, CV47 8JA, CV47 8JB, CV47 8L*, CV47 8N*, CV47 8P*, CV47 8YP
North Kilworth LE17 6BZ, LE17 6DL, LE17 6E*, LE17 6FB, LE17 6H*, LE17 6JP
Offchurch CV33 9A*
Ryton on Dunsmore CV3 3GW, CV3 4FP, CV3 4LP, CV3 4PE, CV3 4SU, CV8 3BG, CV8 3D*, CV8 3E*, CV8 3F*, CV8 3L* CV8 3N*, CV8 3Q*
Shawell LE17 6A*
Shilton CV7 9H*, CV7 9J*
South Kilworth LE17 6D*, LE17 6E*, LE17 6FE
Southam CV47 0*
Stanford on Avon NN6 6J*
Stockton CV47 8AB, CV47 8AD, CV47 8F*, CV47 8J*, CV47 8L*, CV47 8PF, CV47 8PL
Swinford LE17 6A*, LE17 6B*, LE17 6HP
Ullesthorpe LE17 5A*, LE17 5B*, LE17 5D*, LE17 5F*, LE17 5GA
West Haddon NN6 7A*, NN6 7B*
Weston under Wetherley CV33 9B*, CV33 9DD, CV33 9G*
Wibtoft LE17 5B*
Withybrook CV7 9L*
Wolston CV8 3DX, CV8 3ES, CV8 3F*, CV8 3G*, CV8 3H*, CV8 3J*, CV8 3L*, CV8 3N*, CV8 3P*
Wolvey LE10 3AZ, LE10 3H*, LE10 3J*, LE10 3L*
Yelvertoft NN6 6AB, NN6 6JX, NN6 6L*, NN6 6N*